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Refund Policy


Due to the shipping guidelines, several types of goods are exempt from being returned. Including products that are health and personal care item, sanitary goods, hazardous materials, or flammable liquids or gases.

 

Damaged Items

If you receive a damaged item, please email photographs to info@thevitafactory.com so that we can properly address your order. Please include your order number in your email.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@thevitafactory.com with photos and the reason for your concern.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.